FAQ

Is shopping online at thetoolstore.ca safe?

Yes. TheToolStore.ca uses SSL (Secure Sockets Layer) technology to help protect your personal and payment information. SSL encryption is widely used by banks, financial institutions, and other reputable online retailers to secure information transmitted between your browser and the website.

We use secure technology when personal or payment information is collected to help ensure that your online transactions are protected.

How can I tell if a page is secure?

There are two simple ways to identify a secure webpage:

1. Check the URL: Secure webpages begin with https:// rather than http://.
2. Look for the padlock icon: Most modern web browsers display a padlock icon in the address bar when you are visiting a secure webpage.

How will I know if an item I ordered is out of stock?

If an item is out of stock or on backorder, our team will contact you as soon as possible to advise you of the delay and, where available, provide an estimated shipping date.

What shipping options do you offer?

We ship orders using Purolator and Canada Post.

If you require an alternative shipping carrier, please contact us before placing your order, and we will do our best to accommodate your request.

Do you ship to the USA?

No. We currently ship within Canada only.

Can I track my order?

Yes. Once your order has shipped, we will send you an email containing your tracking number. You can use this number to monitor the status of your shipment through the applicable carrier.

Can my shipping address be different from my billing address?

Yes. However, for security and payment verification purposes, your billing address must match the address associated with your credit card.

Does The Tool Store offer customer charge accounts?

No. We do not currently offer customer charge accounts. All orders must be paid in full at the time of purchase.

When will my credit card be charged?

Your credit card will be charged when your order is placed, including when an item is on backorder.

If an item has an extended lead time or delayed shipping date, our team will contact you with additional information.

Do your prices include sales tax?

Applicable sales taxes are calculated based on the shipping destination.

• HST is charged where applicable.
• In provinces where HST does not apply, applicable GST and/or provincial sales tax will be charged as required by law.

What happens if there is a pricing or product error?

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate. However, errors may occasionally occur.

The Tool Store Canada reserves the right to correct pricing, product, or other information errors. If an error affects an order you have placed, we will contact you and advise you of any applicable changes before proceeding, where appropriate.

Can I order parts online?

No. Parts cannot currently be ordered through our website.

To order a replacement part, please call 1-888-768-8370 and provide the make and model number of your tool. Our team will assist you in identifying and ordering the correct part.

How long does it take to receive my order?

In-stock items typically ship within 2–5 business days, depending on your location and the shipping method selected.

If an item is out of stock, on backorder, or requires additional processing time, we will contact you by email with an estimated shipping timeline.