Testimonials - The Tool Store

The Tool Store, Canada: A local tool store with a nationwide reputation for service, expertise and affordability

Here at The Tool Store, we combine the attention to detail expected of a family business with over three decades of woodworking and hardware expertise.

The Tool Store’s Customer Service

β€˜A big thanks for actually taking the time to try the router base on the 2 1/4 hp Triton router to make sure it fits. I have ordered it. It is nice doing business with such a professional organization and look forward to doing more ordering in the future. Thanks.’
Don Kirkey

β€˜I placed an order with you this past week, and called first to ask a few questions about the item I intended to buy. The attendant I spoke to was both polite and informative. I was amazed at how fast my order was processed and shipped. I received it in a bit over 24 hrs. I will not hesitate to order again from you in the future. Thank you again.’
Daniel Fontaine

β€˜Hi I just received my order and want to thank you so much for your help and service. This was the fastest delivery I ever got. Thank you so much and happy holidays.’
Ginette Villemaire

'I just picked up my order today and I must say I'm very pleased with your service and no mistakes were made. I will definitely be ordering more in the future because you have items that I can't find anywhere else. Thanks again. I'm a happy customer!!!'
Paul Quinton

β€˜I recently purchased a Veto Tool Bag. I would just like to thank you for the super fast service. I will definitely purchase from your store again.’
Mark Goehner

β€˜I just wanted to say thank-you for the wonderful service that your company has provided. It was a user friendly site and didn't require a great deal of time filling in the request. The shipping was quick as were the emails regarding the stages of the order. I haven't found a quicker company when ordering off the internet and cannot say how pleased I was with your company as a whole. You should be proud of the customer service that your company offers.’
Claudette Willard

β€˜I recently had a situation arise and I needed to find a Stiletto hammer. Everywhere I searched and called could get me one but it would have to be ordered with no actual delivery date, even the manufacturer could not promise a delivery until mid November. I managed to reach your web site and called the 1-888 number, greeted with courtesy and knowledge, I placed the order Monday midday and the actual hammer was delivered to my door in perfect condition on Wednesday of the same week. A very, very BIG THANK YOU! Many other companies could learn a thing or two from this kind of service.’

β€˜Hello, I just wanted to say I got all my items, and I want to very quickly say thank you so much. I felt like a kid on x-mas. Definitely order from you guys again. A+ service.’
Jorden Mackay


The Tool Store’s Quick Shipping Time

β€˜I just received my order, the Viking bandsaw blade in amazing time. Thank you folks for a superior shopping experience. I will certainly be recommending your online store to others and will be back myself in the future.’
Michael Taylor

β€˜I received the Porter-Cable dovetail kit in only 4 business days! This is impressive considering the distance (to Vancouver Island) and the $12 shipping cost. I'll be back!’
Richard Carnegie

β€˜I received the Freud fence today and I am very pleased with it. Thanks for the great service, this item arrived in record time. I appreciate your help and I will definitely buy from you folks again.’
Bob Wolfe

β€˜Have received package before I could check tracking, thank you. This kind of service is better than buying locally. I don't have to walk around stores in order to find what I want, normally nobody has the exact stuff that you want and when they have it the price is prohibitive. goodby to the next time.’
Y P Boucher

β€˜Thank you for delivering the Rockwell JawHorse Work Bench so quickly. My brother who is a master carpenter and a teacher was very happy. I had seen the article on your site and thought it would be great for him. I will most definitely use your company again. It's difficult living 3000 miles from my family and trying to purchase that something special....and you are able to accomplish that overnight. Thank you again, I am so happy!’
Joyce Stephenson

β€˜I just have one word: WOW...Ordered Friday and received Monday. Service A1.’

β€˜Just to let you know that the order I placed with you on Monday last, arrived on Wednesday. Great service, and very nice people. You can be sure I will use your services again.’
Jack Keefe

β€˜The shipment arrived today-- yet again great stuff, great value and great service. Thanks to everyone at The Tool Store.’

β€˜Hi ! I can't believe how fast you process and ship my order ! I've placed it yesterday, and received it by noon today !!! Almost faster for me than to go to my local hardware store ! And at an excellent price !!! Thank you very much, you're on the top of my on-line shopping list.’
Jean-Pierre Vallee.

β€˜Hi, the item was received. Thanks for the quick shipment. I am pleased with the quality of the product. Thanks & regards.’
Pierre D