The Tool Store Canada respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase through thetoolstore.ca
Personal Information We Collect
When you visit the Site, we may automatically collect certain information about your device, including your web browser type, IP address, time zone, and certain cookies installed on your device.
As you browse the Site, we may also collect information about the pages and products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site.
We refer to this automatically collected information as “Device Information.”
We collect Device Information using technologies including:
- Cookies: Small data files placed on your device or computer that may contain an anonymous unique identifier. Cookies help us operate, improve, and analyze the Site.
- Log files: Files that record activity on the Site, including your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
- Web beacons, tags, and pixels: Electronic technologies used to collect information about how you browse and interact with the Site.
When you make or attempt to make a purchase through the Site, we may collect information including your name, billing address, shipping address, payment information, email address, and telephone number. We refer to this information as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use the Personal Information we collect for purposes including:
- Processing and fulfilling orders placed through the Site;
- Processing payments and arranging shipping;
- Providing invoices and order confirmations;
- Communicating with you regarding your orders, account, or inquiries;
- Screening orders for potential fraud, security risks, or other unauthorized activity;
- Improving and optimizing our Site;
- Understanding how customers browse and interact with our Site;
- Analyzing the effectiveness of our marketing and advertising; and
- Where permitted and consistent with your preferences, providing information about our products, services, promotions, and offers.
Sharing Your Personal Information
We may share your Personal Information with trusted third-party service providers who assist us in operating our business, processing transactions, analyzing website activity, and providing services to you.
For example, our online store is powered by Shopify, which may process Personal Information in accordance with its privacy practices.
We may also use Google Analytics to help us understand how customers use and interact with our Site.
We may disclose Personal Information where required or permitted by law, including when necessary to comply with legal or regulatory requirements, respond to lawful requests for information, prevent fraud, or protect our rights, property, customers, or others.
Behavioural Advertising
We may use Personal Information to provide targeted advertisements or marketing communications that may be relevant to your interests.
Advertising and analytics providers may use cookies, pixels, and similar technologies to understand how visitors interact with our Site and to provide relevant advertising.
You may be able to manage certain advertising and tracking preferences through your browser, device settings, or applicable third-party tools.
Do Not Track
Please note that our Site does not currently respond to or alter its data collection and use practices when it receives a “Do Not Track” signal from your browser.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your Personal Information.
These rights may include the right to:
- Request access to the Personal Information we hold about you;
- Request that inaccurate or incomplete information be corrected or updated;
- Request deletion of your Personal Information, subject to applicable legal requirements;
- Ask questions about how your Personal Information is collected and used; and
- Withdraw consent where processing is based on consent, subject to applicable legal requirements.
If you would like to exercise an applicable privacy right or make a privacy-related request, please contact us using the information provided below.
Your Personal Information may be transferred to or processed in countries outside your country of residence, including Canada and the United States. Where required by applicable law, we will take appropriate measures to protect Personal Information transferred across borders.
Data Retention
We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.
Where permitted by applicable law, you may request that we delete your Personal Information. Certain information may need to be retained where required by law or where we have a legitimate business purpose for doing so.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or legal and regulatory requirements.
Any updates will be posted on this page, and the revised policy will include an updated effective date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to make a privacy-related request or complaint, please contact us:
The Tool Store Canada
114 Erie Street North
Leamington, ON
N8H 3A2
Canada
Phone: 1-888-768-8370
Email: shipping@thetoolstore.ca