Refund policy

Our customers are the foundation of our business, and we want to make the return process as easy as possible for unsatisfactory or defective merchandise.

The Tool Store will refund all costs when returning a defective or damaged product. If the product is not defective or damaged, the customer will be responsible for delivery and return shipping costs.

Inspection Upon Delivery

All packages should be thoroughly inspected immediately upon arrival to ensure they have not been damaged in transit. Please also inspect the product(s) to confirm they are not defective. If you receive a damaged or defective item, you may be asked to provide a photo as proof. Please send images to shipping@thetoolstore.ca for verification.

Return Requirements

To receive a refund, all items must be in their original packaging and unused. If the product is not defective, all original packaging must be intact and included in the return shipment. Refunds will be issued by credit card or check, depending on the original method of payment.

A 10% restocking fee may apply depending on the nature of the return.

For Prompt Credit, Follow These Steps:

  1. Include a description of the defect or issue and a copy of your original invoice for proper credit processing.
  2. No credit will be issued if the product has been tampered with in any way.
  3. Ship returns to:
    The Tool Store
    114 Erie St. N., Leamington, Ontario, N8H 3A2
  4. No returns after 30 days.

If you have any questions, please contact us at 1-888-768-8370.