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Because our customers are the foundation of our business we would like to make it as easy as possible to return unsatisfactory or defective merchandise. The Tool Store will refund all costs when returning a defective or damaged product. In the case that a product is not defective or damaged, the customer will be responsible for delivery and return shipping cost.
In order to receive a refund all items must be in the original package and unused. In the case that the product is not defective, all original packaging must be intact and included in the return shipment. You will be refunded the full amount plus taxes by credit card or check, depending on your method of payment.
A 10% restocking fee may apply based on the nature of the return.
FOR PROMPT CREDIT FOLLOW THESE STEPS:
1. Get a return authorization number (RA) by contacting customer service at 1-888-768-8370